Senior Management

Rajiv Manucha
President and CEO

Raj Manucha is the President and Chief Executive of eCustoms, having lead the company for more than 25 years. After completing his formal education, earning a B.A.Sc. (Engineering), and an MBA (Masters of Business Administration), Mr. Manucha joined the leadership team at IBM, honing his management acumen for several years before accepting the opportunity presented by eCustoms.

The vision and expertise Mr. Manucha brought to eCustoms positioned the Company to reinforce its long-standing character — that of a global enterprise with expertise across all business sectors. His knowledge of system integration and deployment, and his direction on several large-scale implementations initiated and continues to expand industry confidence in eCustoms. Mr. Manucha's relationship with his Senior Management team provides stability for the Company, and ensures that the core competencies of development, deployment and execution continue to drive eCustoms forward.

After more than 20 successful years at the helm, Mr. Manucha continues to be involved in the day-to-day operations of eCustoms. "The business environment we're in continues to excite me, and coupled with the dynamic and knowledgeable people we have here at eCustoms, serves as motivation enough for me to stay actively involved in new business initiatives."

Maria Sheppard
Executive Vice-President, Trade Content and Managed Services

Maria Sheppard is Vice President of Trade Content and Managed Services, serving in that role since 1983. Ms. Sheppard is a Licensed Customs Broker and brings extensive field experience to compliment her management skills.

As the head of the eCustoms Managed Services division, Ms. Sheppard remains on the front lines of the industry, ever expanding her knowledge of customs regulations and compliance. Her in-depth wisdom of industry 'best practices' provides the eCustoms team with real world data, which is then used to enhance the development of new solutions. She also oversees the implementation and testing of newly developed systems in the Managed Services division, ensuring that each solution's practical benefits are realized before release to market.

"The international trade industry is dynamic and can literally change overnight. I feel it is of utmost importance for eCustoms to maintain a presence on the frontlines, not only for compliance and trade regulation knowledge, but also to provide a proving ground for our products."

Marc Roy
Vice President, Global Business and Solution Development

Marc Roy has been with eCustoms for more than 15 years and leads the Global Business and Solution Development division. Mr. Roy has overseen the development of several key markets for eCustoms, including Export Compliance and Government solutions across North America.

Mr. Roy uses his in-depth automation expertise to provide unparalleled levels of customer satisfaction to clients around the world. His experience implementing global, automated compliance solutions across enterprises of varying size and scope has given him the background to deal with any set of transactional variables imaginable. With an eye to the European and Asian markets, Mr. Roy continues to focus on the big picture.

"Listening to our customers remains one of eCustoms' greatest strengths, and it's through this effort that we position ourselves where the business is going, not where it has already been. With efforts focused both internally on new product development and support, and externally on customer satisfaction and expanding market share, we feel confident for a positive future."

Steven Crozier
Vice President, Director of Technology

Steven Crozier is the Director of Technology for eCustoms, serving in this capacity for over 15 years. With a degree in Computer Science and extensive field experience, Mr. Crozier brings depth and knowledge to the eCustoms Development and Support teams.

In addition to his deft management of multiple development projects, it was Mr. Crozier's technical vision that enabled him to lead the development of the eCustoms MOAD system. His experience with many different transactional data sets made him the ideal development leader for a database that housed both the Import and Export data of an international trade enterprise. The MOAD architecture is now the foundation of eCustoms' suite of international trade compliance applications.

"Constant innovation is the hallmark of a great company. By consistently rethinking our approach to compliance solution development, we can utilize not only evolving industry knowledge, but technical advances as well. The eCustoms vision of automated compliance solutions remains grounded in industry know-how, but is also driven by the desire to utilize the latest and greatest in systems technology."

Selina Kwan
Vice President of Finance and Controller

Selina Kwan has been the Vice President of Finance and Controller at MSR eCustoms for more than 15 years. During her tenure, the Company has been profitable each and every year, and has not had to accept any outside investment to develop the business.

Her background in finance allows Ms. Kwan to adhere to her strong principles of fiscal management and corporate responsibility, and it's this vision that keeps the Company on its steady financial course. She is the voice of reason on the Senior Management team, ensuring that decisions taken are not only technically feasible, but financially feasible as well.

"eCustoms' long history of profitability is important to me, and drives me to examine each and every aspect of the business to the smallest degree. We have had opportunities in the past to enter into venture capital partnerships, but I feel that to be a dangerous road. It's my opinion that vc dollars can put a company in position to act on it's impulses, and that can be a dangerous situation."

Knowledge Professionals

Lynn Lefevre
Project Manager, Export Compliance Solutions

Lynn Lefevre heads up the eCustoms Export Compliance Solution Group. Ms. Lefevre, who holds an Honors Degree in Science and is a Certified Project Management Professional (PMP), is responsible for the development, implementation, integration, and ongoing enhancement of all large scale export compliance solutions. All technical, procedural and software issues relating to export compliance are resolved by her team.

Ms. Lefevre brings a strong software development and implementation background to the eCustoms Export Compliance Team. With over 25 years of practical experience in the IT industry, many of those with eCustoms, Ms. Lefevre's expertise spans both public and private sector endeavors, and includes a number of years in a management-consulting environment.

Paul Constanzo
Project Manager, Import Compliance Solutions

Paul Constanzo is the Project Manager for the eCustoms Import Compliance Solution Group. Paul is responsible for developing, deploying and incorporating our various import compliance solutions with a client's business processes.

Mr. Constanzo's specific area of expertise encompasses the design of interfaces between eCustoms' software and our client's corporate business systems, yielding an efficient, effective and compliant trade solution. His role in this process involves more than the analysis and design, but extends to managing eCustoms' development, user training and product support teams.

Before joining eCustoms in 1994, Paul designed and developed several multi-user database applications for various federal government departments.

Paul Davies
Project Manager, Online Compliance Solutions

Paul Davies is responsible for the development and deployment of eCustoms' online endeavors, including the Visual Compliance™ and Customs IQ™ solutions, and also manages the research team charged with keeping required export regulations, tariff, and licensing reference materials up-to-date.

With a background in research and development, including the creation of several specialized client-side IT systems, Mr. Davies brings strong development vision to the eCustoms Knowledge Professional team. His experiences deploying and integrating web-based systems with existing business infrastructure has proven invaluable in eCustoms' efforts to introduce more online compliance services to our clients.

Tony Giuliano
Manager, NAFTA Compliance Solutions

Tony Giuliano is the Project Manager for all of eCustoms' NAFTA Compliance Solutions, having served in this capacity since 1994 (the year the NAFTA Agreement was ratified.)

The NAFTA program is a complex initiative with many requirements that demand innovation. Mr. Giuliano's focus has been on the development and refinement of solutions that automate these complex NAFTA requirements, and operate on the eCustoms' MOAD architecture.

In addition to his conceptual efforts, Mr. Giuliano also manages the development team and remains involved in the day-to-day work required to deliver a truly integrated compliance solution.

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Whether your needs revolve around IT infrastructure, system automation, or simply front-line compliance industry know-how, eCustoms has the most experienced and knowledgeable people in the industry at your disposal. You can feel confident that you are dealing with seasoned professionals and a successful, financially stable company that does business without worrying about short-term financial constraints or third party investors pressuring senior management.

Put the power of our experience to work for you!