FREQUENTLY ASKED QUESTIONS

  1. Do I have to buy software?
  2. What PC requirements are needed to run the software?
  3. How do we receive updates?
  4. Is it Secure?
  5. Can I automatically import my own data such as client lists and an item master file?
  6. How much does it cost?
  7. What kind of training and support is available?
  8. Do we need any special skills to use Visual NAFTA™?
  9. My NAFTA certificate process is out of control, can you help?
  10. How do you get or assign the correct classification information in the first place?
  11. What if I get audited, how can I prove my compliance?
  12. How do you share and maintain a compliant company-specific item file?

 
1. Do I have to buy software?

No, Visual NAFTA™ is an online Web-based and subscription-based application. You will never have to load software or update the program on your computers.

 
2. What PC requirements are needed to run the software?

Visual NAFTA™ is Internet based, so it's very unlikely that you will need to make any hardware upgrades. It is also compatible with all standard and many business application systems.

 
3. How do we receive updates?

eCustoms regularly updates the Visual NAFTA™ Web site, delivering the most up-to-date processing possible. You do not have to download anything.

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4. Is it Secure?

Yes, Visual NAFTA™ protects your company's sensitive information. You control what features and data your users can access. For the ultimate in security, you can even host the system on your own site.

 
5. Can I automatically import my own data such as client lists and an item master file?

Yes, eCustoms will work with you to migrate your existing data into Visual NAFTA™. You can also import vendor spreadsheets or text files at the click of a button. It is also possible to have our system talk directly to your own systems, whether they are SQL, SAP, Oracle, etc. via our EIM Expert™.

 
6. How much does it cost?

Visual NAFTA is a cost effective solution. Please contact your eCustoms sales representative for evaluation and pricing.

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7. What kind of training and support is available?

Visual NAFTA™ is so user friendly that any training beyond our initial orientation is generally not required, but it is available as necessary. With user-friendly architecture and features, virtually anyone with basic computer skills and a general knowledge of your company's NAFTA processes can quickly and easily learn to use the Visual NAFTA™ system. Your eCustoms support team includes product support specialists, accredited trainers, export/import consultants, systems engineers, developers, communications experts and seasoned project managers. Of course, you always have access to your eCustoms Sales Rep for any additional questions or problems.

 
8. Do we need any special skills to use Visual NAFTA™?

If your staff is comfortable working with Microsoft Windows™, they will work effectively and productively with Visual NAFTA™.

 
9. My NAFTA certificate process is out of control, can you help?

Yes, Visual NAFTA™ will aid in keeping your NAFTA process smooth, automated, accurate and under control.

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10. How do you get or assign the correct classification information in the first place?

Visual NAFTA™ integrates with our Customs IQ™ system which uses the power of the Internet and state-of-the-art search technology to bring together everything you need to classify your goods with the appropriate Harmonized Code and find the most advantageous duty rate for each product.

 
11. What if I get audited, how can I prove my compliance?

A number of reports in the system let you quickly and accurately report on the product and certificate information. A rich set of documentation, "proof" and audit trails is built right in.

 
12. How do you share and maintain a compliant company-specific item file?

Visual NAFTA™ provides easy access to product classification, supporting documents, related vendors and NAFTA certificate status. Users can add, update or delete product information, NAFTA certifications and related data.

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Call toll-free 1-877-328-7866 and talk to one of our global trade compliance consultants. They'll help you analyze your requirements, evaluate your options, and provide focused product demonstrations. Or send an email to info@eCustoms.com.


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